BISB35-Active Listening Builds Relationships - Big Ideas, Small Business TV

Host Doreen Milano discusses her top 5 active listening skills because effective communication is at the heart of all our relationships. In this episode, Doreen talks with Teo Pfister, Loan Originator with VanDyk Mortgage, to discuss how active listening feeds trust and creates an ability to deliver the highest level of service.
Using words descriptively and effectively while taking the extra step to verify that the communication landed in the way it was intended is so important. If we are speaking it is our responsibility to make sure our words landed and were understood as we intended them when we spoke. Cleaning up the misunderstanding before it festers into hurt feelings is a vital step and that is the responsibility of the speaker. Be authentically who you are, no airs or posing…Just be you! The real you is the greatest gift possible.

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